What happens to my voucher in case of return or cancellation of my online order?

Last updated: 22/10/18

It depends which type of voucher you used.

When your order got fully cancelled of if you cancelled the entire order yourself, the voucher code will be reactivated after 24 hours.

If you used a voucher that gave you a percentage discount (e.g. 10% off), the voucher can be replaced if you return the order, or part of it.

If you used a voucher that gave you a monetary discount (e.g. €10) the voucher can be replaced if you return the full order. If you return part of the order, you will receive a refund for the amount applied to that part of the order. The invoice gives you a comprehensive breakdown of the split of discount across products.

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