How do I request a replacement voucher?

Last updated: 22/10/18

You can request a replacement voucher in the following situations:

  • You returned (part of) your order in which you used a voucher. If this happened, make sure you’ve returned your order before you request a replacement voucher.
  • Your voucher isn’t working. If this happened, follow the steps on how to use a voucher and what to do if your voucher isn’t working before you request a replacement voucher.
  • Your voucher doesn’t apply the correct discount to your order.
  • (Part of) the order with which you used a voucher was cancelled or you cancelled the order yourself. ​

When your order got fully cancelled of if you cancelled the entire order yourself, the voucher code will be reactivated after 24 hours.

If one of the situations above applies, please contact us to request a replacement voucher.

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